Delivery & Returns

We currently only sell to the United Kingdom.

Postage is a flat rate of £5.00

DISPATCH TIMES
Please allow 3-5 working days between placing your order and receiving it. We use Royal Mail as our preferred carrier. You will receive email confirmation once your order has been dispatched.

DISPATCH OR DELIVERY ISSUES
If there is a delay before we can dispatch your order, we will contact you to inform you. This will be done either over email or by telephone. In the rare event that your parcel has not yet been delivered after the suggested delivery date, please contact us and we will investigate. Please note that we need a minimum of 14 working days before we can open an investigation with the carrier.

If your item has been marked as delivered, but you have not received it, please ensure you have looked around in any safe locations (bins, over the gate, in the porch), or with neighbours before contacting us. We will investigate with the carrier if the parcel has gone missing. If your item has been received with damage to the packaging, please take a photograph and inform us, so we can investigate with the carrier.

RETURNS
Please note that we cannot accept returns on our wigs, as they are bespoke and cannot be resold.

If you believe there is a quality issue with your order, or believe it has been damaged in transit, please use the contact us page and provide photographic evidence so we can inspect and resolve the matter.

After hearing about the hair system from a friend of a friend, I found the number to the venue & contacted Kelly. We discussed my daughter who has suffered from trichotillomania for many years. Kelly invited us into the salon to meet us. Kelly made us feel very comfortable & welcome from the get go. She explained everything in detail, told us what time, work & costs that were involved, she also listened to any worries & questions my & my daughter had but never judged or said anything negative, she made my daughter feel easy & confident in her company. Finding Kelly & the venue is the best thing we ever did. Kelly is a lovely easygoing person but most of all an amazing hairdresser who has changed my daughters life. I would highly recommend her & her hairdressing skills to anybody.

Chris

I can’t express how much it’s meant Kelly coming into my life and making me the most beautiful wig. After starting with Alopecia Areata and acute Telogen effluvium back in January I was an absolute mess! Felt so depressed, out of control and simply miserable. I honestly didn’t know how far my hair loss was going to go and no professional could either.

Coming across Kelly on Instagram was simply my turning point ‘she gave me hope again’ Kelly was warm and positive. She made me feel instantly at ease despite my embarrassment of my hair. I felt in full control again down to style , colour , length etc and Kelly did everything she said she would with so much empathy. I feel so lucky not only to have met Kelly but for my hair loss to not got to the point that a strangers eye could tell, however I’m fully aware this could return at any point. Kelly has even said she can alter my wig and put me a fringe in if I should need to wear it again. Anyone that having hair loss problems you’ll be in safe hands with Kelly xx

Sally

Kelly has been amazing since I started my post chemotherapy hair journey with her in April this year. Cancer treatment is gruelling and of course one of the many side effects can be hair loss. For me losing my hair wasn’t the hardest part, the hardest part was coming out the other side of chemo and realising how long the regrowth process was going to take. I came across Kelly’s Instagram page by chance and instantly it gave me hope. From meeting Kelly for the first time for my consultation, it was obvious not just how extremely knowledgeable about hair loss she is but also how much she cares about helping people with their hair loss journey. She talked me through all the options available, answered all my questions and made me feel completely at ease

Tracey

I have had 3 beautiful handmade wigs from Kelly and love all of them! The real hair and quality means they look super realistic, her approach to measurement and design means they are so comfortable to wear so I can switch up my look whenever I want to! Thank you so much

Rebecca