Terms & Conditions

These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General Terms and Conditions

This site is owned and operated by KB Hairloss Systems (“we" or "us"). If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact us.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to KB Hairloss Systems. You may not modify, distribute or re-post anything on this website for any purpose. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of KB Hairloss Systems.

Accuracy of Content

KB Hairloss Systems has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Prices may vary from that shown. The weights, dimensions, and capacities given are approximate only. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. To the extent permitted by applicable law, KB Hairloss Systems disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. KB Hairloss Systems shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

The views expressed in user-generated content are the opinions of those users and are not necessarily those of KB Hairloss Systems.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

Delays

Occasionally, the manufacture of your goods may be delayed. This can be for various reasons such as material shortages, carrier delays, or higher than anticipated demand. We will, of course, make every effort to keep you informed.

Cancellation Right

Please note that because our wigs are a bespoke item, there are different rules to cancellations & refunds. Please see our Refund policy for more information. You are within your rights to cancel your order before it has been processed. Please contact us if you wish to do so.

Contact Us

If your query relates to an order or feedback regarding this site then please contact us using the Contact page.

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it. We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have control over their contents. KB Hairloss Systems cannot accept any liability in respect of the use of these websites.

After hearing about the hair system from a friend of a friend, I found the number to the venue & contacted Kelly. We discussed my daughter who has suffered from trichotillomania for many years. Kelly invited us into the salon to meet us. Kelly made us feel very comfortable & welcome from the get go. She explained everything in detail, told us what time, work & costs that were involved, she also listened to any worries & questions my & my daughter had but never judged or said anything negative, she made my daughter feel easy & confident in her company. Finding Kelly & the venue is the best thing we ever did. Kelly is a lovely easygoing person but most of all an amazing hairdresser who has changed my daughters life. I would highly recommend her & her hairdressing skills to anybody.

Chris

I can’t express how much it’s meant Kelly coming into my life and making me the most beautiful wig. After starting with Alopecia Areata and acute Telogen effluvium back in January I was an absolute mess! Felt so depressed, out of control and simply miserable. I honestly didn’t know how far my hair loss was going to go and no professional could either.

Coming across Kelly on Instagram was simply my turning point ‘she gave me hope again’ Kelly was warm and positive. She made me feel instantly at ease despite my embarrassment of my hair. I felt in full control again down to style , colour , length etc and Kelly did everything she said she would with so much empathy. I feel so lucky not only to have met Kelly but for my hair loss to not got to the point that a strangers eye could tell, however I’m fully aware this could return at any point. Kelly has even said she can alter my wig and put me a fringe in if I should need to wear it again. Anyone that having hair loss problems you’ll be in safe hands with Kelly xx

Sally

Kelly has been amazing since I started my post chemotherapy hair journey with her in April this year. Cancer treatment is gruelling and of course one of the many side effects can be hair loss. For me losing my hair wasn’t the hardest part, the hardest part was coming out the other side of chemo and realising how long the regrowth process was going to take. I came across Kelly’s Instagram page by chance and instantly it gave me hope. From meeting Kelly for the first time for my consultation, it was obvious not just how extremely knowledgeable about hair loss she is but also how much she cares about helping people with their hair loss journey. She talked me through all the options available, answered all my questions and made me feel completely at ease

Tracey

I have had 3 beautiful handmade wigs from Kelly and love all of them! The real hair and quality means they look super realistic, her approach to measurement and design means they are so comfortable to wear so I can switch up my look whenever I want to! Thank you so much

Rebecca